Last Updated: October 2, 2026
This Privacy Policy ("Policy") describes how Previstar® ("Previstar," "we," "our," or "us") collects, uses, shares, and protects personal information obtained through our website, previstar.com, related websites, and any associated online services, products, software applications, demonstrations, events, or communications that link to this Policy (collectively, the "Services").
This Policy applies to information collected through our public website, marketing activities, and communications. Information processed within customer-managed Previstar® software environments is governed by separate contractual agreements and customer-specific privacy practices.
This Policy does not apply to websites or services that post separate privacy policies.
INFORMATION WE COLLECT
We collect information in several ways.
Information You Provide
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Organization name
- Job title
- Mailing address
- Information submitted through forms, surveys, registrations, support requests, event registrations, content downloads, or demonstration requests
Information We Collect Automatically
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type and version
- Device information
- Operating system
- Referral website
- Pages viewed
- Time spent on pages
- Date and time of access
- Website interactions and navigation activity
Information from Third Parties
We may receive information from business partners, event organizers, marketing providers, analytics providers, social media platforms, public sources, and other third parties.
Cookies and Similar Technologies
We use cookies, pixels, web beacons, and similar technologies to:
- Improve website performance and functionality
- Understand website usage patterns
- Customize user experiences
- Measure the effectiveness of marketing campaigns
- Support security and authentication functions
You may disable cookies through your browser settings; however, certain site functions may not operate properly if cookies are disabled.
HOW WE USE PERSONAL INFORMATION
We use personal information to:
- Operate, maintain, and improve our website, products, and services
- Respond to inquiries, comments, support requests, and demonstration requests
- Deliver information, resources, and services requested by users
- Provide product updates, industry insights, event information, and marketing communications
- Analyze website trends, performance, and user engagement
- Personalize website experiences
- Protect against fraud, misuse, unauthorized access, and unlawful activity
- Comply with legal obligations and regulatory requirements
- Enforce our agreements, policies, and terms of use
CUSTOMER DATA AND PLATFORM USERS
Previstar® provides software solutions used by government agencies, emergency management organizations, healthcare systems, educational institutions, critical infrastructure operators, corporate enterprises, and other organizations to support operational readiness, planning, preparedness, response, recovery, continuity, exercises, and resource management.
When individuals access or use a customer-managed Previstar® environment, Previstar® may process information on behalf of that customer as a service provider. In those circumstances:
- The customer organization is the owner and controller of the data entered into its Previstar® environment.
- Previstar® processes customer data solely in accordance with applicable contractual agreements and documented customer instructions.
- Questions regarding personal information contained within a customer's Previstar® environment should be directed to the customer organization that collected the information.
- Previstar® does not use customer data for marketing purposes or sell customer data to third parties.
Customers are responsible for determining what information they collect, how it is used, and how long it is retained within their Previstar® deployment, subject to applicable laws, regulations, and organizational policies.
MARKETING COMMUNICATIONS
With your consent where required by law, we may send promotional information regarding Previstar® products, services, webinars, events, white papers, case studies, and other industry resources.
You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Even if you opt out of marketing communications, we may still send administrative, transactional, account-related, or service-related communications.
SHARING OF PERSONAL INFORMATION
We do not sell personal information.
We may share personal information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers that perform services on our behalf, including:
- Website hosting providers
- Cloud infrastructure providers
- Customer relationship management (CRM) platforms
- Marketing and analytics providers
- Email communication platforms
- Professional advisors, consultants, and contractors
These service providers are authorized to use personal information only as necessary to perform services for Previstar®.
Business Transactions
We may disclose information in connection with a merger, acquisition, reorganization, financing transaction, sale of assets, or other business transaction involving all or part of our business.
Legal Requirements
We may disclose information when necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from government authorities
- Protect our legal rights, property, and interests
- Enforce contractual obligations, policies, and terms of use
- Prevent fraud, security threats, or unlawful activities
- Protect the safety of our employees, customers, partners, and the public
With Your Consent
We may share information with third parties when you direct us to do so or otherwise provide your consent.
Aggregated and De-Identified Information
We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify an individual.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, maintain security, and enforce our agreements.
DATA SECURITY
Previstar® maintains reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
While we strive to use commercially reasonable safeguards, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights to:
- Access personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of personal information
- Restrict or object to certain processing activities
- Request portability of personal information
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
THIRD-PARTY LINKS
Our website may contain links to third-party websites, applications, or services. Previstar® is not responsible for the privacy practices, security, or content of third-party organizations. We encourage you to review the privacy policies of any third-party sites you visit.
CHILDREN'S PRIVACY
Our Services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.
INFORMATION CHOICES AND CHANGES
Marketing emails from Previstar® include instructions on how to unsubscribe or opt out of future communications.
You may request access to, correction of, or deletion of your personal information by contacting us at the information provided below.
You can typically manage, remove, or reject cookies through your web browser settings. Please note that disabling cookies may affect the functionality and performance of certain portions of the website.
CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact:
Previstar®
100 3rd Street South, Suite 200
St. Petersburg, FL 33701
Email: privacy@previstar.com
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, business practices, or our services.
Any updates will be posted on this page, and the "Last Updated" date above will be revised accordingly. Continued use of our website after any changes are posted constitutes acceptance of the updated Privacy Policy.